COVID-19 Resources: FAQS

Wauwatosa Library Services FAQ

We are not open to the public until further notice.  You can reach us by phone at 414-471-8484, #3, Monday – Friday 9:00 a.m. to 5:00 p.m. or email us at 

LAST UPDATED 4/21/2020.

Q: What happened to the Request button in the catalog?

A: The Request button has been removed to prevent holds from accumulating on materials and to help manage delivery volume. Delivery system-wide has been suspended until further notice for the safety of our staff, patrons and communities.

Q: I have materials checked out and libraries are closing. What do I do?

A: All library materials currently checked out have had their due dates extended to June 14, 2020.   Our book drop is currently open. 

Q: Can I check-out books?

A: Curbside pickup is starting Friday, April 24th, please click here for details.

Q: What if my library card is set to expire?

A: All patron accounts set to expire September 2019 or later have been extended to May 31st, 2020 or later.

Q: What resources can I use at home?

A: Click here to view electronic resources you can use anywhere.

Q: Do you have questions about your library account?

A: Use the contact information to reach us located at the top of this page.

Q: How can I get access to these resources if I don’t have a card?

A: All Milwaukee County residents can sign up for an e-Card which provides access to resources like hoopla or OverDrive/Libby. For more information or to sign up click here.

Q: If I have lot of fines, can I still use resources like hoopla and OverDrive/Libby?

A: Libraries have agreed to several measures to increase access:

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