COVID-19 Resources: FAQS
Wauwatosa Library Services FAQ
We are not open to the public until further notice. You can reach us by phone at 414-471-8484, #3, Monday – Friday 9:00 a.m. to 5:00 p.m. or email us at Tosainfo@mcfls.org.
LAST UPDATED 4/21/2020.
Q: What happened to the Request button in the catalog?
A: The Request button has been removed to prevent holds from accumulating on materials and to help manage delivery volume. Delivery system-wide has been suspended until further notice for the safety of our staff, patrons and communities.
Q: I have materials checked out and libraries are closing. What do I do?
A: All library materials currently checked out have had their due dates extended to June 14, 2020. Our book drop is currently open.
Q: Can I check-out books?
A: Curbside pickup is starting Friday, April 24th, please click here for details.
Q: What if my library card is set to expire?
A: All patron accounts set to expire September 2019 or later have been extended to May 31st, 2020 or later.
Q: What resources can I use at home?
Q: Do you have questions about your library account?
A: Use the contact information to reach us located at the top of this page.
Q: How can I get access to these resources if I don’t have a card?
A: All Milwaukee County residents can sign up for an e-Card which provides access to resources like hoopla or OverDrive/Libby. For more information or to sign up click here.
Q: If I have lot of fines, can I still use resources like hoopla and OverDrive/Libby?
A: Libraries have agreed to several measures to increase access:
- Maximum checkouts for hoopla have been expanded from 4 per month to 8 per month.
- Relaxed restrictions for patrons to access OverDrive and hoopla as long as your total fines are not more than $100.